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Terms & Conditions

(Updated at 01/07/2019)

The present general conditions of sale are applicable to all sales of products concluded at a distance through the website by users qualified as "Consumers".

Products purchased on are sold by:

Sensazione di pelle srl
via Cardito, 202/a - 83031 Ariano Irpino (AV)
Tel. - Fax. 0825 892338
VAT number: 02945980643


By purchasing, the Customer confirms that he is aware of all the information provided to him both in the following conditions, during the purchase procedure and accepts them in full. Customers will be notified of any changes to the same conditions by notice posted on our website.

The products are described in the relevant information sheets. The technical information is based exclusively on the official data published by the manufacturers and in any case the dimensions and other characteristics are subject to normal commercial tolerances. The image accompanying the description of a product may not be fully representative of its features but may differ in color, size and accessories shown in the figure. The colors of the images showing the products and their details are purely indicative. Product prices are expressed in the Site in Euro and include all applicable taxes or duties.

The delivery costs shown separately in the order form must be added to the prices of the Products. Prices may be subject to updates, so the customer must make sure of the final sales price before placing the order. Once the order has been placed, the customer will pay for the goods ordered in the manner indicated below, once the payment has been successfully completed, the customer will receive a communication via e-mail, confirming that the goods have been shipped with the relevant data. to the shipment itself, from which all legal obligations for the fulfillment of the contract by both contractors will start. Any liability of Sensazione di pelle for direct or indirect damages caused by the non-acceptance, even partial, of an order is excluded. Sensazione di pelle has the right to accept or not, at its discretion, the order sent by the Customer, without the latter being able to make claims or rights of any kind, for any reason, including compensation, in the event of failure to accept the order same. In particular, Sensazione di pelle reserves the right not to accept purchase proposals and to cancel orders that do not give sufficient guarantees of solvency or if, even after comparison with the circuit that manages the payments, anomalies in the transactions and means of payment used by the Customer. In such cases, the order proposal sent by the Customer must be considered as having no validity or effectiveness. Sensazione di pelle will transmit to the Customer, via e-mail, a communication attesting to the non-acceptance of the order proposal and the failure to conclude the contract, also taking care of the cancellation of any debit and / or expense charged to the Customer . Upon acceptance of the order, Sensazione di pelle will issue an accompanying document relating to the material sent, attaching it to the package on dispatch. The Site indicates the availability of the Products and the delivery times of the same, however, such information is to be considered purely indicative and not binding for the seller. Sensazione di pelle undertakes to do everything in its power in order to comply with the delivery times indicated on the Site and, in any case, to deliver within a maximum of 30 (thirty) days starting from the day following that on which it was delivered. to which the consumer has sent the order. If the Consumer has chosen the bank transfer as payment method, the delivery term will start from the receipt of the consideration by Sensazione di pelle. Although extremely rare it is however possible that for reasons of different nature a certain product is no longer available. In the event that the ordered items are not available, or if for some reason the order cannot be processed as requested by the Customer, the order personnel will promptly notify the Customer. and will refund any amounts already paid by the Consumer for payment of the Product. All the e-mails mentioned above will be sent to the e-mail address communicated by the Customer at the time the order is entered, which undertakes to verify the correctness of the data entered. Any changes to the data provided by the Customer must be communicated via email to and Sensazione di pelle will be corrected


On the following forms of payment are accepted:

Credit card payment through PayPal
Since all transactions are processed by Paypal, Customers are guaranteed maximum security on the purchase. In order to ensure greater protection on purchases made in e-commerce, recommends its Customers to adhere to the Verified By Visa or Mastercard Securecode services, requesting a PIN security code with which they can make their purchases safely. For more information, please visit:

Payment with a PayPal account
By choosing the PAYPAL payment method the customer can pay directly through your verified Paypal account. only accepts Paypal payments from Verified accounts and reserves the right to ship the goods to the address indicated on the account verified by Paypal. Payments sent by unverified Paypal accounts will be canceled. We would like to remind our new customers that payments made through the Paypal system, with a Verified account, are not delayed for bank verification. In the case of purchase of goods with PayPal payment method, together with the conclusion of the online transaction, PayPal will immediately charge the amount of the purchase made. In case of cancellation of the order, both by the Customer and in case of rejection of the same by the skin sensation, together with the cancellation, the amount of the canceled goods will be credited back to the customer's Paypal account. The crediting times on the payment instrument chosen within the Paypal account depend exclusively on PayPal and the banking system. Once the amount has been credited back to the Paypal account, under no circumstances can Sensazione di pelle be held liable for any damages, direct or indirect, caused by delays in the actual re-credit depending on Paypal or the banking system. Sensazione di pelle reserves the right to request additional information from the Customer (eg landline phone number) to determine the actual ownership of the PayPal account. In the absence of the required documentation, Sensazione di pelle reserves the right to refuse the order. At no time during the purchase process Sensazione di pelle is able to know the information relating to the buyer's credit card or the financial information of the PayPal account. Under no circumstances can Sensazione di pelle be held responsible for any fraudulent or improper use of credit cards by third parties, upon payment for products purchased on

Payment by bank transfer
In case of payment by Bank Transfer payed in Advance , in order to book the goods with the availability displayed at the time of the order, it will be necessary to provide an accounting of the transfer to be sent to Sensazione di pelle (via e-mail) no later than 3 days working from the date of acceptance of the order. The sending of the order will take place only when the actual crediting of the amount due on the c / c of Sensazione di pelle which must take place within 7 working days from the date of acceptance of the order. Beyond these deadlines, the order will be deemed automatically canceled. The purpose of the bank transfer must include: the order reference number; the order execution date; name and surname of the order holder. The bank details will be communicated to the customer upon the order.

The cancellation of the order is possible until the order is processed, with the issue of the sales document. For every order placed on the Sensazione di pelle Site, it issues a sales document of the shipped material, attaching it to the shipment package, to the order holder. For the issuance of the document, the information provided by the Customer at the time of the order is binding. No change will be possible after the issue of the same. The Site can be accessed from all over the world. However, the Products available on the Site can only be purchased by users who request delivery in Italian territory, orders for delivery in other countries can be managed by agreement. In this case the shipping costs will be calculated and communicated to the customer after the order.


Delivery costs and / or any additional costs are charged to the Customer and are clearly stated in the execution of the order. The payment of the goods by the Customer will be made using the method chosen when ordering. Nothing is more due by the Customer than the total order highlighted at the end of the purchase procedure. Shipments to Italy will be charged to the customer at a cost of € 7.00 (seven euros) with the exception of some areas that require an additional cost of € 2.00 (two euros) for Sicily and Calabria and € 8.00 ( eight euros) for Sardinia, smaller islands and insular Venice. Sensazione di pelle reserves the right to change the shipping costs within the validity period of the catalog, however, in case of increase, the relative cost will be communicated to the customer before shipment, which will take place only after the customer has accepted the possible increase .

In the case of acceptance of the order Sensazione di pelle will deliver the order to the address indicated on the order form by the customer via GLS express courier in Italy. The e-mail confirming shipment of the goods will take place from the first to the third working day following the verification of the payment. Delivery times vary depending on the destination. Indicatively the goods will be delivered within 48 hours from the time of shipment (excluding weekends and public holidays) for the Italian territory, within 96 hours on the islands or in a peripheral area,. The times indicated cannot be considered binding and no responsibility can be attributed to Sensazione di pelle in case of delay in the order or delivery of the order. The delivery date is to be considered coincident with the first delivery address at the address, even in the event of the recipient's refusal or absence. In the event of non-collection within 5 working days of the material stored in the courier's warehouses that could not be delivered due to the recipient's absence or refusal, the order will be canceled with consequent right to full skin value compensation of the ordered goods plus any storage costs and the amount ordered will be returned to the Skin Sensation warehouses. Unless expressly indicated by our Customer Service, delivery is intended at street level. Upon delivery of the goods by the courier, the Customer is required to check that the number of packages corresponds to that indicated in the document presented by the courier for the subscription and that the packaging is not damaged, wet or altered. Such incidents must be immediately reported to the courier and reported to Sensazione di pelle within 2 (two) days of delivery. Once the courier's document has been signed, the Customer will not be able to make any objection to the external characteristics of what was delivered (ART. 1698 COD.CIV.).


Pursuant to art. 64 and following of Legislative Decree n. 206/2005 and succ, mod. and additions if the Customer is a Consumer (ie a natural person who buys the goods for purposes not related to his professional activity), he has the right to terminate the purchase contract for any reason, without having to provide explanations and without penalty, done except as indicated in the following points, within 14 days from when the product was delivered, in the manner indicated below. To exercise the right of withdrawal, the Consumer must inform Sensazione di pelle within the term of 14 days of his decision by accessing the dedicated page and entering the order number and the e-mail with which he made the purchase. As a result of the foregoing, the Consumer will promptly receive an e-mail confirming the exercise of the withdrawal, containing the label with the authorization number to be affixed to the package, and instructions for returning the product, to be returned no later than 14 days from the date of receipt of the product to: Sensazione di pelle srl via Cardito, 202/a -83031 Ariano Irpino (AV)

The right of withdrawal is subject to the following conditions: the law applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the product purchased; the purchased good must be intact and returned in its original packaging, complete in all its parts (including packaging and any accessory equipment); to limit damage to the original packaging, we recommend inserting it in a second box, on which to affix the label provided by Sensazione di pelle, bearing the return authorization number; in all cases, the attachment of labels or adhesive tapes directly to the original product packaging should be avoided; ATTENTION: Sensazione di pelle' staff is not authorized to collect goods with no authorization number on their packaging. Furthermore, the Customer may not exercise the right of withdrawal in the case of customized products or products that do not lend themselves to being returned.

The shipping costs for returning the goods are charged to the customer; if he wants to use the return service offered by the site, he will be shown the cost for returning the goods; furthermore, the customer will not be reimbursed for the costs of delivery and any other additional costs highlighted at the time the order is placed ;. The shipment, until the certificate of receipt in our warehouse is under the full responsibility of the Customer. In the event of damage to the goods during transport Sensazione di pelle will notify the Customer of what happened (within 5 working days from receipt of the goods in their warehouses), to enable them to file a timely complaint against the courier and obtain a refund of the value well (if insured); in this case, the product will be made available to the customer for its return, simultaneously canceling the request for withdrawal. Sensazione di pelle is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments. Upon arrival at the warehouse, the product will be examined to assess any damage or tampering not caused by transport. If the package and / or the original packaging are damaged, Sensazione di pelle will deduct from the refund due a percentage, in any case not exceeding 10% of the same, as a contribution to the costs of restoration. Without prejudice to any repair costs for damage to the original packaging, Sensazione di pelle will reimburse the customer for the amount already paid for the purchase of the goods, within 14 days of his return, These refunds will be made using the same payment method used by the Consumer for the initial transaction, unless the Consumer requests reimbursement on different means of payment, in which case any additional costs arising from the different means of payment will be charged to the Consumer.

The right of withdrawal is lost for lack of the essential condition of integrity of the good (packaging and / or its content), in cases where skin sensation is ascertained:

  • even partial use of the property;
  • the lack of external and / or internal packaging;
  • the absence of integral elements of the product (accessories);
  • damage to the product for reasons other than transportation.
In the case of forfeiture of the right of withdrawal, the goods will remain at the headquarters of Sensazione di pelle, available to the Customer for collection at your expense.


To use the warranty, the Customer must keep the purchase invoice. The warranty cannot be recognized in the event of abrasion, cancellation or elimination of the identification label affixed to the product. The warranty is provided under the conditions established by law and under the conditions attached to the product, the conventional warranty of the manufacturers. The timing of replacement or repair of the product depends exclusively on the policies of the manufacturer. Outside of these cases, Sensazione di pelle may proceed at its own discretion to repair, return the entire amount paid or replace it with a product of equal or superior characteristics. Sensazione di pelle reserves the right to request from the Customer the costs incurred for verification, restoration and shipment also requested by the Assistance Centers, if the claimed defect cannot be considered covered by the warranty. No damage can be requested to skin sensation for any delays in repairs or replacements. If the product is covered by warranty, it must be returned in its original packaging, complete in all its parts, including documentation and accessories supplied. However, the original packaging must not be damaged or contain writing or application of adhesive tape. It is advisable to place the original packaging in a second box and to insure the packaging for shipping, as any damage or theft is the responsibility of the customer.


Any complaints must be reported to:

Sensazione di pelle srl
83031 Ariano Irpino (AV) via Cardito, 202/a
indicating the invoice number and the problem encountered.

errori e inesattezze

Sensazione di pelle undertakes to provide information that is constantly updated in the sections of the Website relating to the description and / or sale of the Products. However, the complete absence of errors cannot be guaranteed. The pages of the Site in question could contain typing errors, inaccuracies or omissions, for example relating to the price, the availability of the Product and the product information sheet. Sensazione di pelle reserves the right to correct errors, inaccuracies or omissions even after an order proposal has been sent and also reserves the right to modify or update the information at any time without prior notice.


The sales contract between the Customer and Sensazione di pelle is intended to be concluded in Italy and regulated by Italian law. For the solution of civil and criminal disputes arising from the conclusion of this distance selling contract, if the Customer is a Consumer, the territorial jurisdiction is that of the Court of Benevento; Also in all other cases, the territorial jurisdiction is exclusively that of the Court of Benevento.


Due to any changes to your business or to comply with applicable laws, Sensazione di pelle may change these General Conditions at any time, by posting changes on the Site. Any changes will be effective immediately after publication. The continued use of the Site by Users constitutes a manifestation of acceptance of the modified General Conditions.


In order to proceed with the forwarding of the order and therefore the conclusion of this contract, certain personal data are requested through the Website from the Consumer. The Consumer acknowledges that the personal data provided will be recorded and used by Sensazione di pelle in accordance with and in compliance with the legislation referred to in the Italian law D.Lgs. N. 196/2003 and s.m.i. - Privacy Code, to execute each purchase made through the Site and, with your consent, for any further activities as indicated in the specific privacy statement provided to the Consumer through the Site at the time of registration. The Consumer declares and guarantees that the data provided to the Seller during the registration and purchase process are true and correct. The Consumer may at any time update and / or modify his personal data provided to the Seller through the appropriate section of the "My Account" Site accessible after authentication, or by sending an email to For any further information on the methods of processing personal data of the Consumer Users are asked to read the Privacy Policy and the Terms carefully in the appropriate sections General Terms of Use governing the way in which Sensazione di pelle treats personal data and the rules for using the Site, so by using this Site Users declare to be aware of the conditions, accept them and undertake to act in conforming to them.


The Consumer declares to be informed that all trademarks, names, as well as any distinctive signs, names, images, photographs, written text or graphics used on the Website or relating to the Products are and remain the exclusive property of Sensazione di pelle and / or its assignees, without any right to the Consumer deriving from access to the Site and / or the purchase of the Products. The contents of the Site may not be reproduced, either in whole or in part, transferred by electronic or conventional means, modified, or used for any purpose without the prior written consent of Sensazione di pelle. As an authorized reseller, all products on are authentic and certifiable. For further information and assistance on the Website or on the online purchase methods, on orders and shipments, refunds and returns of purchased products, the Customer can always contact Sensazione di pelle at the following e-mail address:

Per chi ha acquistato prima del 01/07/2019 valgono le seguenti condizioni Consulta qui